We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays and holidays), however this is not always possible due to merchandise availability and other unforeseen events. Pool Supply Unlimited does not guarantee transit times on ground packages or standard freight. Free shipping promotions and flat rate shipping fees applies to the continental United States ONLY.

Items shipped within the USA that are too large or too heavy for UPS must be delivered via freight truck. All freight deliveries are scheduled for residential curbside delivery and someone must be there to inspect and receive the delivery. Freight shipments require inspection and signature upon delivery. Any damaged shipments must be refused.

While it's unfortunate, products are damaged by the delivery carrier from time to time. You must inspect the item(s) by opening the pallet and boxes to check for concealed freight damage. It is highly recommended that you remove the wrapping and/or box and inspect the product for hidden damage as well. Please clearly notate on the carrier’s paperwork that the item was damaged when it arrived, refuse the shipment and supply us with a copy of that paperwork. If the carrier will not let you remove the box, then please clearly write on the freight bill "Subject to Inspection for Damage". Please contact us so we can get you a replacement or find a solution for the damage to be repaired.

Order must be less than 90 days old in order to be returnable. Return window starts at the date of receipt of order. Items must be in new and saleable condition, in the original undamaged packaging, to qualify for a return. Any product that has been installed and/or used cannot be returned. Return Merchandise Authorization (RMA) must be requested within this 90-day period. Once an RMA has been issued it is valid for 30 days. Customer is responsible for paying return shipping costs.

Cancellations are only allowed if the product has not been shipped or picked up. We pride ourselves on quickly processing and shipping orders, therefore we cannot guarantee cancellation. If you wish to cancel an order, please email us at help@poolmiamiworld.com and include your order number and "cancel" in the subject line, this will route your email to the correct team. Note: your order has not been cancelled unless you receive an email from us confirming cancellation.

We have partnered with Zonos to assist with international orders. You can select the country you are shipping to by clicking on the flag in upper right hand side of the web page. Zonos will then show you prices and allow you to pay in your currency. Multiple payment methods are available and you also have the option to prepay duties and taxes. Multiple shipping options are also available.

International Order Payment Options:

Utilize our international shipping partner Zonos to complete your order.

Bank wire transfer to our USA bank – additional $25.00 transfer fee. Please contact us to provide the information you need to do a wire transfer.

Previous international customer? Contact us for repeat international orde

・Cannot be applied to previously placed orders.

・Not transferable or redeemable for cash or credit.

・Coupon codes are limited to one coupon code per customer, per order.

・Certain products can be excluded from coupon codes and/or discounts. See the specific terms of the promotion for a list of included or excluded products.

・To apply a coupon code, you must enter it at the Payment page of checkout. Click here for instructions on how to apply a coupon code. 

Pool Miami World does not have its own financing program.